Welcome to Sirocco Fires

Returns Policy

Return the product to Sirocco

• Follow the returns instructions on the delivery paperwork or

• Email Sirocco at warehouseuk@siroccofire.pl;customercare@siroccofire.pl or

• Telephone Customer Service on 0048 22 425 8681 or

• Write to Sirocco

A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned (RETURNS FORM), no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete and in ‘as new’ condition with original packaging. Certain product categories, by their nature are exempt from the 14 day return policy; these would include for example consumables. Sirocco will not accept the return of Goods under the 14 day policy any Goods that have had a manufacturers or suppliers warranty or registration invoked. Sirocco will deem such registration by the customer as acceptance of the Goods. Sirocco must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis.

The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Sirocco proof of despatch to Sirocco.

In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed.

Any defects in the Goods which under proper use appear within a period of twelve months (or as may be otherwise previously stated by Sirocco) after delivery and which are due to faulty materials, workmanship or design will be made good by Sirocco either by repair or. At the sole discretion of Sirocco, Where Goods are returned to Sirocco after the expiry of the 14 day money back period but within a reasonable period Sirocco reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned with a minimum charge of £10 will be levied on Goods which are not defective.The Customer must bear all the costs of returning any Goods to Sirocco and provide proof of delivery

All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall effect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Sirocco.

The warranty period is twelve months from the date of purchase (unless otherwise stated) if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Sirocco in writing

The above do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof

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