Sirocco Fire's Maintenance Solution for Customers
Welcome to our dedicated service and diagnostic page, where we offer a convenient alternative to on-site gas engineer visits. Understand how you can maintain your Sirocco fire's performance and longevity with our comprehensive guide to this service.
Experience the convenience of our courier service, designed to make maintaining your Sirocco fire as effortless as possible.
For a nominal fee of £15.00 each way, we'll manage the collection and re-delivery of your fire tray/engine directly from your doorstep. Our courier will provide all necessary labels; you simply need to pack the item in sturdy cardboard, including any remote control devices for re-pairing.
Rest assured, in the unlikely event of loss, we'll provide a new fire tray at no additional cost.
For a fixed price of £75.00, our skilled technicians will perform a thorough service and diagnostic of your fire tray/engine.
This includes a complete strip-down, cleaning of all pipework, burner, and injector, and attempts to unblock/repair any damaged items. We'll even apply a fresh coat of anti-corrosive paint to the metalwork where needed.
Should any parts be beyond repair, we'll inform you promptly and, with your permission, fit replacement parts at no extra labour cost — you only pay for the parts themselves. Once serviced, your fire tray will meet the same rigorous testing standards as a newly manufactured unit, ensuring your unit is returned to you in factory condition.
Our service doesn't just end with the technical work; it extends to a full 12-month warranty from the date of testing. To ensure the longevity and optimal performance of your fire, we ask that the following terms be adhered to:
All prices quoted are subject to VAT
For any queries or to provide images of your fire for diagnosis, please contact us at info@siroccofires.com or call on 0121 502 2233 10-3 Mon-Thu.
We're here to ensure your Sirocco fire continues to bring warmth and comfort to your home.
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